- Ease of use
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View testimonials > - Web based
No software, no hardware and no installation. Just click and go! - Passive, calm, informative and simple-to-view updates
Many customers prefer to keep the nuts and bolts details of their service to professionals like you. Customers want attention, without interruption! All messages are designed to keep your customers informed with positive, uplifting messages! A simple glance at an email or text message, your customer knows your thinking about them and keeping them in the loop. - Excellent marketing tool
Your customer is and always will be your best marketing agent! Your customers share good news, great experiences and “cool technology”. Customer updates are received and viewed around their friends, co-workers, meetings, coffee shops, gatherings etc. UpdatePromise.comSM helps open the door for good conversation. All text and email status updates are branded with your company name. - Enhances CSI scores
Dramatically enhances customer communication, as well as overall customer service. Insurance companies have raised the bar on customer service standards. UpdatePromise.comSM is the tool to help you meet them. - Automatically sends pre-defined status updates
UpdatePromise.comSM has designed a series of status update messages suited to match the timeline of your project. UpdatePromise.comSM understands the jobs in date and the expected completion date. Based on length of repair or service, UpdatePromise.comSM will send the appropriate status update to your customer. - Reduce outbound calling
Dramatically reduce employee "phone" time so employees can stay on track. - Reduces inbound calls
Enjoy the benefits of a relaxed and well informed customer. UpdatePromise.comSM ensures your customer you are on top of things! - Automatic promise report generator
No more "I forgot it was due today". UpdatePromise.comSM automatically reminds your employees 2x daily of the promises they need to keep. - Real-time promise status viewer
Easy to view, create and edit all your promises. Automatically sorts views by next promise due now and in the future. Allowing you and your employees to know exactly how much time is remaining in order to meet the expected delivery date. - Enhances productivity
Now that promises are insight and in mind more often, usage naturally creates an empowered sense of urgency. - Event History log
An event history is automatically created and ready to view at anytime. In addition, just click and paste the Event History Log into any document. - Keeps you connected to your customers for 1 full year.
It's nice to keep your customers informed, and continuing to talk about your business with friends and family etc. UpdatePromise.comSM keeps you connected to your customer for up to 1 year after completion. From the time of delivery, customers will experience 4 additional “informative” updates; via 1, 3, 6 and 12 month intervals. - Integrated Help feature
If needed, UpdatePromise.comSM has "built in" help features available throughout the software. Phone support is also available, should you need any further assistance. - Instant reporting feature
UpdatePromise.comSM features a click, view and print report. View an "Open" promise report any time and from anywhere. Want a glimpse of how accurate your employees are predicting promise/target dates? Just click, view and print a "Completed" promise report. - Employee promise accuracy rating
Employees are rated based on how accurately they hit their target dates. UpdatePromise.comSM automatically determines an accuracy rating and displays the overall trend (up or down) so you and your employees can monitor their prediction accuracy. This feature allows you to identify the specific cycle time prediction period that's impacting their score the most. - Rewards program
The myPromiseRewardsSM program is a unique feature that encourages your staff to utilize UpdatePromise.comSM as a means to improve their target date accuracy and customer communications. Click here for more information about this valuable program. - 2-way customer communications
UpdatePromise.comSM includes an innovative, 2-way communications channel between your employees and your customers. Save valuable time and money while improving overall customer service. - Follow-Up Estimate Tracking
UpdatePromise.comSM offers a unique feature designed to increase customer capture ratios. The first 24 hours are the most crucial for capturing customers. By automatically sending the prospective customer a message after they've received an estimate, this feature reminds the customer that you are there for them and increases customer awareness of your business. A friendly message may be all that's needed to convince the undecided customer who's comparing multiple estimates to choose your company.
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