Consumer Experience Management System (CEMS)​

Consumer Experience Management System (CEMS)

Consolidate all your necessary tool into one fixed ops solution with CEMS Powered by UpdatePromise.

Dashboard Analytics

Mobile Payments

Digital MPI

Auto-Repair Review

Ai-Driven Status Updates

One-Stop-Fixed-Ops, we’ve got you fully covered!

Stay on top of your dealership metrics and help your team move forward by setting attainable goals.

Track dealership data and make informed decisions!

Stay on top of your dealership metrics and help your teams move forward by setting goals.

UDP Dashboard

Track metrics in real time and compare your dealership’s metrics with the industry’s averages! This historical data comparison allows users to identify areas of improvement or strengths and achieve key business objectives.

Dealers KPIs

A centralized hub for real-time dealership metrics, providing users with key performance indicators like sales, upsell numbers, VCI, and customer feedback.

Track Sales Performance

Compare with
Industry Averages

Make it easier for customers to say yes!

Stay on top of your dealership metrics and help your teams move forward by setting goals.

Service Financing

Offer customers another payment options that may better suit their pament preference.

Say ‘Yes’ More

Service Financing allows customers to say yes more to their service repairs.

OEM Integrations & More

Select a program to learn more

Our Products

Update
PromisePay

Merchant Processing Services that save you money and include integrated Mobile Payments & Contact-Free Payment Devices.

Fixed Opera- tions Solutions

Appointment Scheduling, Tablet-Friendly Vehicle Check-In, Digital Multi-Point Inspections, Mobile Payments and more

Update
PromiseEPay

Integrated Service Financing will give your customers more opportunities to say yes to Service Recommendations.

How does UpdatePromise help dealerships?

Frequently Asked Questions

UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.

UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.

  • 85%+ Service Appointment Show Rates
  • 85%+ Vehicle Check-Ins Opened on a Tablet
  • 85%+ of all ROs have an MPI sent with Media
  • 200% Response Rate to Inbound Messages from Customers
  • 10% of all Payments are made my Online Bill Pay
  • $610M Average dealership Merchant Volume
  •  10%+ Increase in Customer Satisfaction

90%+ Minimum Positive Score for Post-Delivery Feedback Reports

Because the UpdatePromise Consumer Experience Management System (CEMS) has been developed to be module*, dealerships are able to build/create a tool that fits their needs (features, number of employees, monthly RO count, etc.) without compromising how many tools they use or pay for.

Connect with a Consumer Experience Expert to receive an customized quote!

*Minimum product requirements for basic functionality (such as SMS communications or to process mobile payments) may apply.

Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.

A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.

  •  Step 1: Signed Agreement
  • Step 2: Kick-Off Call
    (i) Meet all of your team leaders who will be training and handling your
    implementation process from start to finish.
  • Step 3: Change Management Visit
    (ii) Receive an on-site evaluation survey and a welcome orientation for your
    dealership.
  • Step 4: Virtual Training
    (iii) Live data validation with the dealership and champion training will take
    place in anticipation of the in-person training team arriving.
  • Step 5: In-Person Implementation Training
    (iv) Your assigned training team and team lead will be on-site for a minimum
    of 5-days to train and assist your team.
  • Step 6: Client Success + Premier Support
    (v)Dealerships can expect follow-up meetings to review data and metrics on
    a weekly basis during the launch, and at a minimum of once a week for
    the first four weeks post-launch.

 

Our mission is to impact millions of consumers’ lives, one industry at a time; and our vision is to become the Amazon of the Automotive Industry.

UpdatePromise’s history begins in 2009, when Curtis Nixon, President and CEO of UpdatePromise, establishes a pilot program with Farmers Insurance to rollout UpdatePromise across the country to all contracted Collision Repair Centers… read more here.

Empowering teams to accomplish more, together