Consumer Experience Management System (CEMS)​

UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.

UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.

• 85%+ Service Appointment Show Rates
• 85%+ Vehicle Check-Ins Opened on a Tablet
• 85%+ of all ROs have an MPI sent with Media
• 200% Response Rate to Inbound Messages from Customers
• 10% of all Payments are made my Online Bill Pay
• $610M Average dealership Merchant Volume
•  10%+ Increase in Customer Satisfaction

90%+ Minimum Positive Score for Post-Delivery Feedback Reports

Because the UpdatePromise Consumer Experience Management System (CEMS) has
been developed to be module*, dealerships are able to build/create a tool that fits their
needs (features, number of employees, monthly RO count, etc.) without compromising
how many tools they use or pay for.

Connect with a Consumer Experience Expert to receive an customized
quote!

*Minimum product requirements for basic functionality (such as SMS communications or
to process mobile payments) may apply.

Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.

A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.

•  Step 1: Signed Agreement
• Step 2: Kick-Off Call
  (i) Meet all of your team leaders who will be training and handling your
  implementation process from start to finish.
• Step 3: Change Management Visit
  (ii) Receive an on-site evaluation survey and a welcome orientation for your
  dealership.
• Step 4: Virtual Training
  (iii) Live data validation with the dealership and champion training will take
  place in anticipation of the in-person training team arriving.
• Step 5: In-Person Implementation Training
  (iv) Your assigned training team and team lead will be on-site for a minimum
  of 5-days to train and assist your team.
• Step 6: Client Success + Premier Support
  (v)Dealerships can expect follow-up meetings to review data and metrics on
  a weekly basis during the launch, and at a minimum of once a week for
  the first four weeks post-launch.

Our mission is to impact millions of consumers’ lives, one industry at a time; and our
vision is to become the Amazon of the Automotive Industry.

UpdatePromise’s history begins in 2009, when Curtis Nixon, President and CEO of
UpdatePromise, establishes a pilot program with Farmers Insurance to rollout
UpdatePromise across the country to all contracted Collision Repair Centers… read more
here.